Return/Cancellation Policy | Glam and Colour

Please read Return/Cancellation Policy below before you Contact Us for Support

(A) Return Policy -

1. 7 DAYS ACTION POLICY – After you’ve received your order, you have 7 days to address any concerns you have.

2. What products are eligible for return? - We want to make sure you love your order, and if you’re not satisfied because of any error on our part such as: you received a damaged product - (product damage during transit) or defective product - (quality issues with fabric or print), we’re here to resolve it for you. As long as you contact us within 7 days of receiving your order, we’ll provide a solution - either refund/replacement as appropriate. Orders are eligible for return only for damaged/defective products. Orders are not eligible for return for any other reasons such as general size/colour exchanges if there is no error on our part.

3. How to initiate Refund/Replacement Request? - Raise a support ticket with our Customer Support to proceed with refund/replacement within 7 days of receiving your order.

Best practices to follow when raising a support ticket which will help us provide a speedy resolution -

Provide your Order ID
Mention “Support – {Reason}”. For example: “Support – Damaged Product”.
Please provide clear photos of the product on a flat, well-lit surface demonstrating the issue with the error clearly displayed if the issue is of quality or damage. We will use this information to help you with your order, as well as eliminate future errors.
Include your contact number on which you are easily reachable.

(B) Order Cancellation Policy -

Once an order is processed, it cannot be cancelled. We may cancel orders at our discretion for reasons such as payment failure, violation of these terms, or suspected fraud.

For any payment related issue, raise a support ticket with our Customer Support

Refund - Once the resolution is done and if we need to refund the order value partially or completely, we’ll process the refund. Based on your payment method, the refund time duration may vary. We do not have control over banking processes and in edge cases, these things may fail or get delayed. We’ll do our best to ensure that your refund is deposited back into your bank account within a reasonable time duration.

1. Credit/Debit Card: If you made your payment using a credit or debit card, the refunds will show back up in your bank account within 5 to 7 business days.

2. UPI: If you made your payment using any UPI application, the refund will show up in your bank account within 1 to 2 business days.

3. Digital Wallets: If you made your payment using any digital wallet like Paytm, the refund will show up in your bank account within 1 to 2 business days.

4. Net Banking: If you made your payment using a credit or debit card, the refunds will show back up in your bank account within 5 to 7 business days.

Replacement - Once the resolution is done and if we need to replace the order, we'll reship the correct order to you.

(D) Wrong/Incomplete address or contact details: Changes to the shipping address or contact details are only possible if your order has not yet been processed. Please contact our support team immediately if you need to make changes. If you provide address or contact details that is considered insufficient/wrong by the courier due to which the delivery agent is unable to reach you, then, after 3 unsuccessful attempts, the product will be returned to origin and you will not get a refund. However, you can ask for the product to be re-shipped by contacting our customer support but we'll charge you the applicable delivery charges for re-shipment.

(E) Unclaimed/Order not received: Shipments that go unclaimed (the buyer isn’t able to receive it at the time of delivery or the buyer is not responding to calls from the delivery agent) are returned to origin after 3 unsuccessful attempts. Similarly, even for this, you will not get a refund. However, you can ask for the product to be re-shipped by contacting our customer support but we'll charge you the applicable delivery charges for re-shipment.

Note: This policy is subject to change without any prior notice. And the latest version of the policy will always be applicable to the previous support tickets. This is to ensure a consistent and rewarding experience for customers.